During the payment if
the terminal and your card should be at a visible place in front of you.
If your card is contactless
it should stay with you during payment.
Before confirming the payment
check whether the amount written on the display of the POS terminal is correct.
If the POS terminal requires PIN code
carefully cover the keypad with your hand.
No need to sign
the slip if it contains a “signature not required” message.
In case of refunded payment
you can contact the Customer Contact Center, of the bank to check the reason for refusal or pay in an alternative way.
The merchant may require
identification document in order to verify the name with that on your card.
Vendors are not allowed
to record any data from your card.
Some of your card details
can be recorded on the receipt of the POS terminal only if the payment is made in a currency exchange office or if you have provided your details through a reservation form to a hotel, tourist or rent-a-car agency.
Upon transaction completion
do not forget to take your card and POS receipt, as well as any additional invoices or documents issued by the merchant. You may need them later.
If you find that your payment
was duplicated or you were overcharged or undercharged and you are still on site, notify the merchant immediately. If you do not receive assistance from him, contact the bank.
If you forget your card
in a store or your card is lost or stolen, immediately call the 24/7 phones for assistance and to have it promptly blocked.