Cyber attacks have the aim to collect sensitive client information by compromising the access to your online banking, your bank account or bank card. They represent a real threat, but if we stay vigilant and well informed, we can successfully overcome them.
Phishing - unmask the fraud
Ensure your comfort and security when using digital banking services.
In our training videos, you will find important information about the different types of malicious practices in the online space and useful tips on how to protect your personal and company banking data.
Phishing and business email compromise
Check who is sending the messageIcon
Hackers often use phishing. Those are e-mail messages, which appear to have been sent by a bank or a web page. Usually, they prompt the receiver of the message to log into his/her profile and to update some details. Immediately after doing so, the entered data fall into the hands of the cyber criminals.
Be careful with links and attached filesIcon
Do not open them – they could lead you to a cloned website or spread malware. A good practice is to hold the cursor of the mouse on the link, without clicking on it and check if the URL address matches the webpage that you expect to access. If unwillingly you click on the link, check in the browser bar whether you have come across a suspicious address.
Spelling mistakes often are a warning signIcon
Phishing emails often contain spelling mistakes in the text or typos in the name of the supposed sender. If it contains grammar mistakes or any inconsistencies in your native language – move it to the bin, without opening it.
Senders disguised as legitimate organizationsIcon
Many phishing e-mails might consist of standard company logos and official sounding language. In any case, don’t trust an e-mail only because the logo looks legitimate and the language sounds familiar.
Sense of urgencyIcon
Phishing e-mails are most effective when they create a sense of urgency, as they play with our emotional side to scare us into doing what the attackers want. Don’t actimpulsively, pause for a second and analyse the e-mail carefully.
Mentions to current eventsIcon
Phishing e-mails often try to leverage on fear or anger by mentioning very hot topics such as political elections, pandemics, natural disasters, etc.
Be cautious when using public wi-fi networksIcon
When you use free wi-fi networks, make sure they are protected, i.e. in order to log in, use them or access them, you need a user name and a password, provided by the service provider. Check the security protocols of the websites you use – make sure that the sites begin with HTTPS. In case you are not sure if your wi-fi connection is protected, you should not access sites for financial services such as online banking or payment with credit cards.
Monitor your profile closelyIcon
In case of suspicious transactions, you should contact your bank. Check the transactions on your bank account at least once a week. The easiest way to do this is by using mobile or online banking. With the bank in your phone, within seconds you can monitor the availability on your account anywhere and at any time.
Use more than one passwordIcon
For your various profiles on the Internet – always protect your e-mail, your profiles on social networks, your user profiles for online and mobile banking, credit cards, financial and investment products by using different passwords.
To log in, use the link on the home pageIcon
Always make sure that the page is authentic by checking if the address bar is coloured in green and the address of the page starts with https://
Do not enter your user name and passwordIcon
If you happen to have entered your user name and password, we advise you to log into the website of Bulbank Online and change your password immediately.
When you are out of officeIcon
Activate your email to send automatic messages only for receivers within your organisation, and not to external receivers. In this way, you will prevent potential hackers from becoming aware that you will be away for some time.
Use only legal program versionsIcon
Update the versions of your operating system, anti-virus program and browsers.
Protect your card detailsIcon
Do not provide them to your family, relatives or friends and do not leave them out at public places.