I’m Just One Call Away 

Call me at

18484

Or just one message away 

chat with me online.

 

Why Choose My Assistance?

Quick Assistance

Get an immediate response.

No Waiting

No need to wait on hold.

Available 24/7

You can count on me anytime.

Connect with an Agent

I’ll connect you with a member of our team whenever needed.

I Can Help You With:

 

Cards and Card Services

Payments and Transfers

Digital Banking Channels

Loans

Deposits, Savings and Investments

Help and Support

Most Frequently Asked Questions

  • How can I add my card to a digital wallet?
  • How can I reactivate my mobile banking app?
  • How can I increase my card limits?
  • How can I block my card?
  • How can I make a transfer using a mobile phone number
  • How can I request the removal of an account garnishment?
     

 

Our digital assistants understand natural language and can help you with a wide range of topics. Simply ask your question the same way you would ask a bank employee.

Frequently Asked Questions

To get the quickest and most accurate response:

  • Be specific. Clearly state what you would like to know.
  • Ask one question at a time and use short, clear sentences.

For example:


“How can I add my card to a digital wallet?”
“How can I reactivate my mobile banking app?”
 

  • Try rephrasing your question or using different keywords.
  • If you need further assistance, the digital assistant can direct you to the appropriate support channel or connect you with a member of our team.
     

You can access the digital assistant by calling 1 84 84 or through the bank’s website.

The digital assistant is available to everyone. You don’t need to be a UniCredit Bulbank customer to use it.

Yes. Our digital assistants are available 24 hours a day, 7 days a week.

If additional assistance is needed, the digital assistant can connect you with a bank representative.

Yes. All conversations are processed in accordance with applicable security and data protection requirements.

 

Our Digital Assistants Are Constantly Evolving


We’re continuously expanding their capabilities and the range of topics they can assist you with, making your banking experience faster, easier and more efficient.