POS Payment Tips
During the payment ifIcon
the terminal and your card should be at a visible place in front of you.
If your card is contactlessIcon
it should stay with you during payment.
Before confirming the paymentIcon
check whether the amount written on the display of the POS terminal is correct.
If the POS terminal requires PIN codeIcon
carefully cover the keypad with your hand.
No need to signIcon
the slip if it contains a “signature not required” message.
In case of refunded paymentIcon
you can contact the Customer Contact Center, of the bank to check the reason for refusal or pay in an alternative way.
The merchant may requireIcon
identification document in order to verify the name with that on your card.
Vendors are not allowedIcon
to record any data from your card.
Some of your card detailsIcon
can be recorded on the receipt of the POS terminal only if the payment is made in a currency exchange office or if you have provided your details through a reservation form to a hotel, tourist or rent-a-car agency.
Upon transaction completionIcon
do not forget to take your card and POS receipt, as well as any additional invoices or documents issued by the merchant. You may need them later.
If you find that your paymentIcon
was duplicated or you were overcharged or undercharged and you are still on site, notify the merchant immediately. If you do not receive assistance from him, contact the bank.
If you forget your cardIcon
in a store or your card is lost or stolen, immediately call the 24/7 phones for assistance and to have it promptly blocked.
of additional services such as SMS notification, secure payment password or insurance offered by the bank.