Dear Customers,
We would like to warn you of an increasing number of fraud attempts in which individuals impersonate Bank employees and contact customers via Viber, WhatsApp or mobile phone.
During these calls, the fraudsters claim that a bank card or access to mobile/online banking has been blocked. A characteristic feature of these calls is that no specific information is provided about the affected card, account or alleged transaction.
In some cases, customers are prompted to press a specific button on their device’s keypad or follow instructions, with the communication resembling a genuine bank customer service process. The aim is to gain the customer’s trust and subsequently obtain sensitive banking information.
Do not trust these communications or follow their instructions.
The season of big discounts is also the season of big scams. Before making a payment, check the retailer, the price and the website address. Don't let claims of a "last chance" or an "unbelievable offer" push you into making a hasty purchase.
Don't give in to pressure to buy quickly. If an offer comes with a countdown timer or a claim that it's only valid for a few hours, take the time to check the retailer and the terms of purchase.
- When you see adverts on social media, avoid opening links directly from posts or adverts. Instead, visit the retailer's official website by typing the address manually into your browser.
- If a product's price seems unusually low, compare it with prices at other reputable online retailers. Offers that seem too good to be true are often a sign of fraud.
- Check the retailer's name, customer reviews and contact details before making a payment.
- Never provide your bank card details through links received by email, SMS or social media messages.
- Only use secure payment websites and monitor your mobile banking notifications for unusual card transactions.
Beware of Investment Scams
Fraudsters are increasingly advertising seemingly attractive investments in shares, cryptocurrencies or other financial instruments, promising high returns in a short period of time. To gain your trust, they may show you fictitious profits or even send you a small amount of money, creating the impression of a successful investment.
They often ask you to install a remote access application on your phone or computer, supposedly to help you register or invest. This can allow them to monitor your activities, gain access to your banking services or persuade you to make transfers yourself to accounts they control.
How Can You Protect Yourself?
- Do not install remote access applications at the request of individuals offering investment opportunities.
- Do not give strangers access to your device.
- Do not share passwords, PINs or one-time verification codes.
- Be particularly cautious of investments promising guaranteed or unusually high returns.
- If you suspect fraud, stop communicating with the individuals involved and contact the Bank.
Remember: Legitimate investment intermediaries and financial institutions do not require you to install remote access software to invest or manage your funds.
If you suspect fraud, contact the Bank only through its official channels by calling 0700 1 84 84 or emailing DbmmDfoufsAVojDsfejuHspvq/Ch
You can also find additional recommendations and fraud prevention tips on the Bank's website.
Kind regards,
The Team of UniCredit Bulbank