Confirmation of the online order by the customer
- You must provide the customer with the possibility to accept the terms and conditions of the purchase, delivery and personal data processing with a ”Check-box“ button.
Refunds to customers
The cash refunds to customers shall be performed only by a Reversal/Refund transaction onto the card with which the initial transaction was made.
How long shall the documents for executed payments be kept for?
The online orders, the terms and conditions valid for them, the customer’s agreement with the terms and conditions, as well as other documents related to the transaction (e.g. a document for a delivery of goods) must be kept by the merchant for a period of 13 months of the date of the transaction.
In case you need assistance for checking a suspicious transaction, you can contact:
Your Relationship Manager
The Call center
at phone number 02/ 933 7 212 or at short number 15 212 for local mobile operators.