Dear Clients,
We would like to inform you that with the upcoming holidays, individuals engaged in criminal activities are particularly active, and instances of fraud are becoming more frequent.
Therefore, we ask you to be very vigilant and cautious in any contact with unknown merchants or individuals regarding some of the most common fraud attempts, such as:
- When making payments to online merchants, as well as in sales/purchases of goods on e-commerce platforms, always verify the legitimacy of the websites before making a payment. Do not provide the dynamic password for confirming an online card payment received by you to third parties in a phone conversation or chat application. Also, do not open links sent to you by third parties and do not enter your bank card details before you are certain of the counterparty's legitimacy.
- Be careful with offers for easy and high-paying jobs, promising profits with minimal effort, and investments with fast returns. These types of job offers require candidates to provide bank account details, as the activity involves executing payment orders through the accounts of the employees, where transfers of various nature are received and subsequently redirected to third parties. Communication and instructions from the “employers” are carried out via popular messaging apps and social networks. Investment proposals through these channels carry risks of financial loss or other negative consequences for you.
- Be careful with invoice payments, due to cases of fraudulent ones. Always perform a detailed check of the account and the counterparty's details before ordering a transfer, especially during the first payment to a new counterparty or if the account is different from the one you usually pay to.
- Be careful when receiving messages requesting the direct entry of banking and personal information under the pretext of updating client data, including: account number (IBAN), bank card, usernames, and passwords for online or mobile banking.
- Urgent withdrawal and handing over of funds by you. In such situations, under no circumstances should you proceed with the instructions received; instead, immediately notify the law enforcement authorities at phone number 112.
Please keep in mind that UniCredit Bulbank AD does not request from its clients, through any channel, data related to their access to Bulbank Mobile and Bulbank Online, dynamic passwords for confirming a given online card payment or your card details.
In case of suspicion of fraud, promptly contact the Customer Contact Centre at 0700 1 84 84
(short number 1 84 84) or by email: DbmmDfoufsAVojDsfejuHspvq/Ch.
Additional recommendations and tips for fraud prevention can also be found on the bank's website.
Best regards,
The Team of UniCredit Bulbank