Check the coverage
of your cards – international, local or Europe only.
When traveling abroad
we recommend you to have at least 2 different types of cards, e.g. Visa and MasterCard, debit and credit.
At least one week before your trip
check the validity of your cards and try to remember their PINs. If your card is expiring or you have forgotten your PIN, you will be able to promptly renew it.
Check your account balance
Allocate the account funds according to your needs
Check the transaction
limits when using your card abroad.
Check the transaction fees
for payment at POS and cash withdrawal from ATM in order to decide which card is more convenient to use.
If you use a credit card
most probably you have an insurance. Check its coverage and how to activate it.
Write down the phones
of the Customer Contact Center. If you need assistance, the bank is available 24/7.
Do not store your PIN
together with the card, on paper or another medium, and do not leave it unattended at public places.
Before entering your PIN
check whether the amount shown on the display of the device is correct.
Upon completion of transaction
do not forget to take your card and receipt from the POS terminal, as well as any additional invoices or documents issued by the merchant. You may need them later.
If you find that your payment was duplicated
or you were overcharged or undercharged and you are still on site, notify the merchant immediately. If you do not receive assistance from him, contact the bank.
If during withdrawal the ATM holds your card
contact the terminal servicing bank and check the conditions for its return. If the bank has no such practice, you should block your card by calling the Customer Contact Center.
If your card gets lost or stolen
immediately call the 24/7 Customer Contact Center to have your card promptly blocked.
Carefully follow the steps
upon ATM withdrawal and read the messages on the screen. You may be prompted to make a donation or to be given an option for cash withdrawal in a different currency
Control and monitor remotely
your account transactions and balances through the Online banking or Mobile banking.