Confirmation of the online order by the customer

 

  • You must provide the customer with the possibility to accept the terms and conditions of the purchase, delivery and personal data processing with a ”Check-box“ button.

 

Refunds to customers

 

  • The cash refunds to customers shall be performed only by a Reversal/Refund transaction onto the card with which the initial transaction was made.

 

How long shall the documents for executed payments be kept for?

 

  • The online orders, the terms and conditions valid for them, the customer’s agreement with the terms and conditions, as well as other documents related to the transaction (e.g. a document for a delivery of goods) must be kept by the merchant for a period of 13 months of the date of the transaction.

In case you need assistance for checking a suspicious transaction, you can contact:

 

Your Relationship Manager

.

The Call center

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at phone number 02/ 933 7 212 or at short number 15 212 for local mobile operators.