The Bank will reply within three days to the inquiries in the specially created electronic mailbox

The customers of UniCredit Bulbank now have the opportunity to contact directly Pascuale Giamboi, Head of Retail Banking of UniCredit Bulbank. For that purpose a special electronic mailbox hjbncpjAvojdsfejuhspvq/ch, accessible for all existing and future customers, was created. The quick feedback is a priority both for the Bank and for Mr. Giamboi and the customers will receive a competent answer to their inquiry as well as a timely solution within three business days.

“I want to make UniCredit Bulbank, which is an indisputable leader in corporate banking and the largest bank in this country, number one in banking for individuals and households”, Pascuale Gianboi said. He is convinced that this way the distance between the bank and the people will become much smaller.

At the address hjbncpjAvojdsfejuhspvq/ch the visitor to UniCredit Bulbank ‘s web page can send their opinions, inquiries, recommendations, praises and complaints directly to Pascuale Giamboi. The mailbox is administered by Customer Satisfaction and Management Department, and the received signal can be sent for opinion or information to other structures of UniCredit including Retail Banking, Corporate Banking, Human Resources, Global Bank Services, etc.

“Our daily efforts are directed at building a connection that grows out of trust and the sense of security“, Mr. Giamboi added. In addition to Mr. Giamboi, customers can make inquiries and share their opinions by contacting Customer Satisfaction and Management Unit.

UniCredit Bulbank continuously tries to improve the customer satisfaction with the provided services and actively seeks their feedback. In order for service improvement measures to be formulated in 2010 alone as many as 5,700 telephone interviews with customers of retail banking and 800 telephone interviews with corporate customers, were held.

Who is Pascuale Giamboi?

Pascuale Giamboi, Head of Retail Banking of UniCredit Bulbank has over 30 years of experience in the field of banking, since he joined Credito Italiano in January 1977. During his professional career he headed many structures in retail banking of UniCredit. He is a law graduate.

In October 2000 he headed Retail Banking for the Italian banks from UniCredit Group. After one year only he became Deputy General Manager “Retail Banking” for the whole group.

Between 2003-2008 he was chief executive director of the first specialized mortgage bank in Italy - UniCredit Banca per la Casa. He was an operative officer of UniCredit’s consumer financing bank in Italy. From July 2009 until the end of 2010 he was in charge of the business advisory division of the Group in CEE. Between March 2010 – April 2011 he was member to the supervisory board of Urksotsbank of UniCredit in Ukraine.

In October 2004 he was appointed the Italian Vice President of the Board of the European Mortgage Federation, and between April 2007 – end of 2008 he was president of EMF.

More information for media:

UniCredit Bulbank, Identity & Communications Department

Viktoria Blajeva, Phone: + 359 2 9264 993, wjlj/ebwjepwbAvojdsfejuhspvq/ch

Ekaterina Ancheva, Phone: + 359 2 9264 963, еlbufsjob/bodifwbAvojdsfejuhspvq/ch

More information for clients:

UniCredit Bulbank, Call Centre Phone: 0700 1 84 84