Announcement for upcoming changes in GTC for opening, servicing and closing bank accounts of Individual clients - 24.06.2020

  • 04/23/2020
  • in force of 06/24/2020
  • Accounts

Announcement for upcoming changes in GTC for opening, servicing and closing bank accounts of Individual clients - 24.06.2020

Dear clients,

We would like to inform you that on 24.06.2020 changes in General terms and conditions by Unicredit Bulbank АD for opening, servicing and closing bank accounts of individuals and for providing payment services and instruments will take effect.

Main changes concerns SECTION I: BANK ACCOUNTS, SECTION II: UTILITY AND PERIODIC PAYMENTS  and SECTION III: PAYMENT SERVICES AND INSTRUMENTS as follow:

„15. The changes in the amounts of the interests, fees and commissions established as definable according to the method for defining them set out in these General Terms and Conditions, the Interest Rate Bulletin and the bank's Tariff on the Fees and Commissions for Individuals displayed at the bank's teller desks and/or published on the bank’s website, shall have effect on the sight accounts (savings and current accounts) from the date on which they come into effect, indicated in the Interest Rate Bulletin and the Tariff on the Fees and Commissions for Individuals. The changes in the amounts of the fees and commissions established as definable according to the method for defining them set out in these General Terms and Conditions and the bank's Tariff on the Fees and Commissions for Individuals displayed at the bank's teller desks and/or published on the bank’s website, shall have effect on the time deposits from the date on which they come into effect, indicated in the Tariff on the Fees and Commissions for Individuals. Upon renewal of time deposits on the maturity date, such deposits shall accrue an interest at the interest rate set for the respective deposit type in the Interest Rate Bulletin of the bank as of the renewal date“.

„28. The Depositor, or his/her proxy respectively shall immediately inform the Bank in writing in case of any amendments to the documents under item 2 and/or the circumstances certified by such documents  as well as provide information and documents pursuant to item 2 attesting to these changes“.

„39. The Bank shall provide to the depositor in the form of a statement of his/her account, information about all deposited amounts, payments and the available balance on the account within the terms, scope and in accordance with all requisites pursuant to Payment Services and Payment Systems Act and Ordinance 3 of the BNB 18/04/2018 on the Terms and Procedure for Opening Payment Accounts, Execution of Payment Transactions and Use of Payment Instruments , the provisions of the present General Terms and Conditions and the Tariff for the fees and commissions of the Bank for individuals and Interest Rate Bulletin applicable to the date of the statement. The statements shall be provided in a way specified by the depositor or his/her proxy respectively.

41. The Bank shall provide information for received available cash transfers upon request by the recipient under the payment service, as well as via the  e-channels“.

„46.4. If the deceased depositor was given access to the account/s by payment instrument, his/her heirs with the payment request for receiving their shares  shall return to the Bank all physical media related to the payment instrument including additional debit card if any’s.

46.5. Permission of the District Court shall be obtained for the payment of amounts from the share of the heir to a minor or an underage person or to an heir placed under limited or full judicial disability respectively at the current address of the heir“.

„48.4. Deposit accounts - for keeping money payable on an agreed date (maturity) or upon arising of other agreed terms and conditions for payment and in compliance with the terms and conditions published by the Bank, pursuant to the Interest Rate Bulletin and the bank's Tariff on the Fees and Commissions for Individuals.

48.4.8 On the deposit account the Bank shall accept on-account transfers and paying in cash-on-hand prior to the maturity date of the deposit without changing the maturity date and without considering this a breach of the deposit terms and conditions, in compliance with the terms and conditions published by the Bank, pursuant to the Interest Rate Bulletin and the bank's Tariff on the Fees and Commissions for Individuals. Upon additional paying in of funds during the deposit term, the additionally paid-in amount shall accrue interest until the maturity date at an interest rate equal to the one set for the respective time deposit. In case the deposit moves to another interest rate group as a result from the additional paying in, from the date of the additional paying in the Bank shall apply the interest rate applicable to this interest group according to the Interest Rate Bulletin valid as to the time of opening/ last review of the deposit “.

„73.1. The statements shall be provided in a way specified by the depositor or his/her proxy respectively.

73.2. The Depositor shall receive a monthly notification for all performed/ non-performed payments for the past month in accordance to the requested notifications way specified by him/her in the Application for utility and periodic payments“.

103.2 “The charges on the transfer are at the expense of the Payer” (“OUR guaranteed”) - the payer shall not pay charges other than the charges on the transfer and the additional charge on the transfer for “OUR guaranteed”, stipulated in the Tariff of the Bank, in order to credit the amount specified by the payer in the payment order on the  Beneficiary’s account. This option shall not apply to domestic payments or to outgoing cross-border transfers in the European Economic Area in a currency of a Member State of the European Union.

103.4. The Bank shall accept for execution domestic (incl. intrabank) payment orders and orders for outgoing cross-border transfers in the European Economic Area in a currency of a Member Sate of the European Union provided with the following instruction only "Charges on the transfer are shared".

The full text of the updated General Terms and Conditions for opening, servicing and closing bank accounts of individuals and for providing payment services and instruments can be viewed in the attached file.


The current notification is in regards to the Bank obligation as a payment service provider pursuant to Art. 62 of the Law on Payment Services and Payment Systems to communicate with its customers any upcoming change in the terms of the framework agreement with 2-month notice.

 The Bank hereby informs with this notification the payment service users that it reckons they have accepted the changes in the conditions of the framework contract, unless otherwise notified before the date of entry into force of the changes. Provided that the payment service user did not accept the changes, the user would have the right to terminate the framework contract and any other related contracts without any cost and charge at any time prior to the proposed date of entry into force of the changes.