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Notification of changes in the General Terms and Conditions for Bank Cards for Individuals and for Providing Payment Services by Card as an Electronic Payment Instrument – in force as of 18.08.2025
Dear customers,
We would like to inform you that on 18.08.2025 changes in the General Terms and Conditions for Bank Cards for Individuals and for Providing Payment Services by Card as an Electronic Payment Instrument:
- Changes in the procedure for submitting complaints, with the acceptance of such complaints at the Bank’s branches being discontinued;
- The possibility of express issuance/reissuance of cards is discontinued;
- Discontinuation of the possibility to receive information on the available balance of subscribed cards via an SMS message;
- Introduction of a regulation regarding the submission and signing of a declaration on the origin of funds when depositing cash at an ATM;
Changes, related to the improvement of the structure and content of the document.
The amended General Terms and Conditions for Bank Cards for Individuals and for Providing Payment Services by Card as an Electronic Payment Instrument are available at the Bank's branches and on its website.
For additional information, you can contact your servicing banker or the Customer Contact Center of UniCredit Bulbank AD on phone 0700 184 84.
With the present notification, UniCredit Bulbank AD fulfills its obligation, according to Art. 62 of the Payment Services and Payment Systems Act and informs the payment services users hat it reckons they have accepted the changes in the conditions of the Framework agreement, unless they notify the Bank that they do not accept these changes before the date of entry into force of the changes. Provided that the payment service users does not accept the changes, the Bank informs that the users have the right to terminate the Framework agreement and any other related contracts, before the date on which are proposed of entry into force of the changes, without being responsible for costs and compensation.