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Personal Data Protection

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and the Council /Regulation/ in force as of 25.05.2018 we provide you with information regarding the processing of personal data by UniCredit Insurance Broker EOOD.

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Personal Data Protection

Data controller details

UniCredit Insurance Broker EOOD, UIC: 131342355 (The Company), registered seat and management address: 14, Gyeshevo Street, Sofia, is a controller of personal data and processes your personal data lawfully, in good faith and in a transparent fashion.

Data Protection Officer

The Data Protection Officer of The Company is Mr. Anton Todorov.  Contact details:



7, Sveta Nedelya Sq., 1000, Sofia, Bulgaria

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Purposes for the processing of personal data

The Company is a legal entity holding a permission N 49-3B/15.06.2005 to act as an insurance broker issued by the Financial Supervision Commission in order to provide you with a quality service processes information that constitutes personal data for the following purposes:

  • To perform brokerage and advisory activities in the field of property insurance and life insurance of your assets in the field of transactions for operational and financial leasing, and to manage your relationships with clients. The Company processes personal data when:
  1. Receiving preliminary information necessary for entering into a insurance or assignment agreement
  2. Performing consultation operations
  3. Performing operations for a specific operation or a transaction, economic movement and/or change in balance with an immediate or deferred enforcement (e.g. issuing of invoices and other accounting documents to clients or organizing the collection of insurance premiums under the insurance contracts concluded by the clients through the intermediary of the Company)
  4. Carrying out audits, evaluations of results and tendencies of relations with the clients  as well as the risks related to them
  5. There is willingness on the part of a customer and in the cases when special categories of personal data are processed on behalf of the Insurers - partners of the Company  for specific services/transactions, requested by customers
  6. Researching and analyzing your insurance interest in insuring your property and non-pecuniary interests
  7. Negotiating and placing competitive conditions with insurance companies when concluding insurance contracts
  8. Assisting in the occurrence of an insured event in order to ascertain the reasons for it, as well as for the timely consideration and settlement of the damages;
  9. In case of resolution of disputes before a competent body (regulatory authority, court, arbitration court, conciliation commission, etc.) in regard with the Company’s activity
  • Assessing your insurance interest, including through profiling so that it can offer you a quality  service. During profiling, information about financial indicators, consumer behavior and habits is analysed with the aim of offering a specific product and/or service
  • Assessing the reliability and timeliness of payments in granting intermediary insurance services
  • Promoting and selling products and services, including through preliminary profiling. During profiling, information about preferences, habits, consumer choices is analyzed in order to improve the customer service quality and offer new products and services
  • When customer satisfaction surveys are conducted by the Company and the companies within UniCredit Group with the purpose of marketing and market research.  This is achieved through interviews, questionnaires and other information research channels
  • Selecting outsourcing service providers for the Company. During the selection process for a provider, information, which constitutes personal data, is processed in accordance with Regulation (EU) 2016/679 about personal data protection
  • Managing the Company’s relations with outsourcing service providers. Personal data of the provider’s representative or of the provider itself is processed in negotiating and administrating agreements, in cases of court or tax investigations as well as in commercial and legal disputes
  • Managing anti-fraud activities. The Company process personal data when it carries out activities related to fraud prevention, discovery, investigation and management
  • Providing security for areas and facilities and ensuring access control. Processing information constituting personal data obtained from surveillance systems; while carrying out Company operations at offices of the Company as well as while managing and controlling visitor flows at entrances and exits, protected by an electronic control systems
  • Processing complaints and other received client requests
  • Protecting data, information, application, system and network security

Grounds for Personal Data Processing

The Company processes your personal data pursuant to art. 6, para. 1. letter ‘’a’’ of Regulation (EU) 2016/679, in the cases when your explicit, free and informed consent to have your personal data processed is required. When such consent is necessary for the processing of your personal data and you make an informed decision not to give it, the Company may be unable to provide you with the respective product/service for which your consent was required.  When the processing of your personal data for a specific purpose is contingent upon  giving your consent, you can withdraw your consent at any time, without affecting the lawfulness of the processing before the consent was withdrawn.

The Company  processes your personal data pursuant to art. 6, para.1, letter “b” from  Regulation (EU) 2016/679 when “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract”; In the cases when you take steps to enter into an agreement with the Company   and/or sign an agreement with the Company it is necessary to give information which constitutes personal data so that the Company  can take the necessary steps to provide you with the product or service that you would like to receive as part of the agreement. If you do not provide your personal data, it would be impossible for the controller to provide you with the requested services, taking steps before entering into an agreement.

Pursuant to art. 6, para. 1, letter “c” of Regulation (EU) 2016/679, the Company processes personal data in order to comply with legal obligations in its capacity as controller under the Measures against Money Laundering Act, the Measures Against the Financing of Terrorism Act, the Obligations and Contracts Act, Commercial Act, Insurance Code, the Civil Procedure Code, any other applicable laws and regulations, regulating the Company’s activity as well as the country’s existing financial, tax and accounting legislation in the country.

Your personal data is processed pursuant to art. 6, para 1, letter “f” of  Regulation (EU) 2016/679 for the purposes of the legitimate interests of the Company in cases when the following is performed:

  • Anti-fraud actions
  • Security and access control
  • Audio and video surveillance, audio and video recording for the purposes of security, access control, anti-fraud actions, documenting communication
  • Upon providing data to third parties: When legal or contractual obligations of the controller are fulfilled or on the basis of other valid legal grounds
  • With regard to entities related to the Company,  the companies within UniCredit Group for the purposes of following and implementing group policies, reporting, audit activities, credit risk evaluation
  • Assessment and improvement of the customer service provided by the Company and the companies within UniCredit Group as well as for the purposes of marketing and market research and analysis

When the processing of your personal data for specific purposes is based on the legitimate interests of the Company, including profiling, you can object to processing for specific purposes at any time.

Categories of personal data recipients

In accordance with the requirements of  Regulation (EU) 2016/679 the Company has the right to disclose personal data which it processes to the following categories of recipients:

  • Public authorities, institutions, establishments and auditors in cases when the Company  has a legal obligation to provide the data. Personal data can be provided with the purpose of receiving preliminary information necessary for entering into an agreement and/or its performance.
  • Third parties, individuals, legal entities, public authorities, institutions, establishments, upon fulfillment of legal or contractual obligations or other valid legal grounds.
  • Other parties to the insurance contracts to which the clients are a party, in so far as this is necessary for the execution of the assigned contract for the conclusion, implementation and administration of insurance contracts (including assistance upon occurrence of an insurance event) or for fulfillment of a legal obligation of the Company , as well as for the provision of their personal data and personal data to their legal practitioners, lawyers (legal advisors), accountants, auditors and other consultants and persons located in contractual relations with the Company.
  • Subcontractors of the Company, in their capacity as processors. Processors carry out processing in accordance with an agreement entered into with the Company  or another legal act in accordance with the instructions of the controller. The Company utilizes only those processors which provide sufficient guarantees for the implementation of appropriate technical and organizational measures in compliance with Regulation (EU) 2016/679.
  • Entities related to the Company, including the companies within UniCredit Group, when  personal data is processed  for the purposes of the legitimate interests of the Company; upon implementation of group policies; to improve customer service quality within the companies of UniCredit Group.

Transfers of personal data to a third country or an international organization

If the necessity arises for the Company to transfer to third countries or international organizations with personal data which it has processed, the provisions of Regulation (EU) 2016/679 shall be complied with, including in the case of any possible transfer of personal data by the third country or international organization to another third country or organization.

Retention Periods

The Company processes personal data within  the terms stipulated in the effective legislation in the country and by regulatory supervisory authorities. After the expiry of legal/regulatory periods, the Company will erase your personal data. Personal data with regard to which there is no explicit legislative/supervisory obligation to be stored shall be erased after the purpose for which it was collected and processed has been achieved.

Exercising rights under Regulation (EU) 2016/679

In addition to the provided information the Company provides the following information regarding your rights as personal data subjects which you can exercise in compliance with the provisions of Regulation (EU) 2016/679:

The right to demand access from the controller to your personal data pursuant to art.15 of the Regulation.

The right to request from the controller rectification of the personal data concerning you pursuant to art.16 of the Regulation.

The right to request erasure of your personal data (‘right to be forgotten’) pursuant to art.17 of the Regulation in cases when:

  • There are no legal or contractual grounds for such processing
  • The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed
  • The data subject withdraws consent in cases where personal data is processed only on the grounds that the data subject has given his/her explicit consent
  • In other cases stipulated in Regulation (EU) 2016/679

The right to obtain restriction of processing pursuant to art. 18 of the Regulation

The right to object to the processing of personal data pursuant to art. 21 of the Regulation when processing is based on legitimate interests, including profiling or when data is processed for the purposes of direct marketing which includes profiling.

The right to portability of personal data concerning you which you have provided to the controller under the provisions of art. 20 of the Regulation.

The right to withdraw your free, specific, informed and unambiguous consent for the processing of personal data. If you withdraw your consent you must be informed that this does not affect the lawfulness of the data processing before the consent was withdrawn.

The right to lodge a complaint with the Commission for Personal Data Protection.

The Company provides you with an opportunity to exercise your rights under the Regulation in a clear and accessible way. For your convenience we provide to you a template of Request for Exercising Rights under Regulation (EU) 2016/679.

In case you would like to submit your request/application to the Company in free wording, it is necessary to give specific mandatory details in your request/application so that you can be identified in a timely and due fashion. With the purpose of your timely and due identification and in order to prevent any unlawful use of your personal data available in requests submitted by third parties acting in bad faith, we recommend that you use a specific set of details when submitting your request to the Company:

  • Your full name
  • Your Personal Number or Foreigner's Personal Number
  • Date and place of birth (if you are not a citizen of the Republic of Bulgaria)
  • The number of your ID card, date of issue, issuing body, expiry date
  • Permanent address/mailing address if different from the permanent address
  • Email address if you wish to receive a response on your email address
  • Phone number if you would like us to contact you
  • In what capacity would you like to exercise your rights under Regulation (EU) 2016/679, for example, a customer/former customer; provider; employee/former employee; legal representative/beneficiary owner/proxy/ legal entity related to the company, BULSTAT/ UIC/ foreign reg. number; in another capacity: insured, beneficiary under insurance policy, etc.
  • Description of the request/application sent to the controller
  • Preferred method of receiving a response from the controller: at the email address or mailing address you have included in your request; at the Company registered management address

If the details are not complete and/or false, we may be unable to satisfy part of/the whole of your request.

We are constantly striving to improve the way we service our customers. In this respect, with the purpose of greater transparency and awareness we provide you with the following options for submitting a request under Regulation (EU) 2016/679:

  • At the Company  management address
  • Electronically: by e-mail VDM/HEQSAvojdsfejumfbtjoh/ch and letter signed in accordance with the Electronic Document and Electronic Certification Act

When you submit your request we recommend that you specify the means thereby you would like to receive the response to your request:

  • At the Company management address
  • Electronically: by e-mail
  • At your permanent address or at the specified mailing address

In case of any dispute or disagreement concerning the processing of your personal data, please, contact the Commission for Personal Data Protection, which is the country’s effective supervisory authority responsible for any matters relating to personal data.