Help Center
If you need assistance, you can contact our Customer Contact Center at 15 333.
Become a client
- What kind of devices can I use to register and become a customer of UniCredit Bulbank?
- Is there a fee for using the Bulbank Mobile App?
- What is Evrotrust?
- How to sign the documents?
- What personal information do I need to provide and why?
- How will I receive my card?
- When can I start using my account?
- When can I start using the Bulbank Mobile App?
M-token
- What is M-token?
- How can I activate M-token?
- What is a One-time password and how to use it?
- What is a code for signature and how to use it?
- How to change my M-token PIN?
- Can I activate and use M-token on more than one device?
- Do I need to have Internet on my phone in order to use M-token?
- What should I do if I want to use M-token on another mobile device?
- What should I do if I lose my mobile phone?
Home Screen
Cards
- What information can I get about my cards?
- What is dynamic password and how to turn it on?
- When and how can I lock/unlock my bank card?
- What is a digital wallet, how to add a card to it and how to use it?
- How can I defer directly in Bulbank Mobile my payments for purchases made by UniCredit Shopping Card?
- How can I increase my credit card limit?
- How can I request via Bulbank Mobile delivery of my reissued debit card?
Savings and investments
Products
- What products can I request using Bulbank Mobile?
- How to request a new debit card?
- How to request a Shopping card?
- How can I increase my credit card limit?
- How to request a consumer loan?
- How to request a mortgage loan through Bulbank Mobile?
- How to request a new saving plan?
- Where can I see the requests I have sent?
- How to generate a bank a bank account notice for account/s?
- How to request a term deposit through Bulbank Mobile?
- How to request a car leasing?