Customer Care
"Customer centricity is our pillar… So, all our projects, our initiatives, everything we do, must be specifically designed to bring it into action, to put the customers at the centre of everything we are doing, so that they can perceive the added value we are providing."
Alessandro Profumo
In April 2008 UniCredit Bulbank set up a Customer Satisfaction Management unit in order to improve the quality of service. Applying the international know-how and practices of UniCredit Group in the field of measurement and improvement of the service level makes us the first bank in Bulgaria with a special focus on customer satisfaction.
Ethical code of the Association of Banks in Bulgaria
Your opinion is important to us
Therefore we conduct regular surveys of customer satisfaction and service quality.
Measurement leads to understanding
Seeking our clients’ opinion, we understand what our weaknesses and competitive advantages are.
Measures for a better service.
Your assessment of our service enables us to work on overcoming our weaknesses and enhancing our competitive advantages.
Satisfied employees create satisfied clients
We seek the opinion of our employees and believe that if we support them they will be able to provide the right solutions to our clients.
We facilitate the complaints procedure
We believe that by complaining our clients help us improve ourselves.
Thank you for your opinion. It leads the way to a better service!
Share your opinion in every branch, on the phone line for customers, as well as directly on: Tel: (02) 923 2023 E-mail: ccm@unicreditgroup.bg
