Frequently Asked Questions

You should fill in request  form  in  „Loans“ section  and  we will contact you or you  can call us by phone 02 80 21 320.

You can buy goods on deferred with UniCredit Consumer Financing in over 2,500 retail outlets nationwide.
Call phone 0700 15 600 for the price of a local call and get additional information from our competent experts.

You need to be an adult Bulgarian citizen with a valid ID card.

You can repay your loan ahead of term at any time. For more information, please contact us on 0700 15 600 (for the price of a local call) or visit vdgjodvtupnfstfswjdfAvojdsfejuhspvq/ch

The date is shown on the Loan Treaty. It may be 1st, 7th, 14th or 21st of the month.

You can pay the monthly installments through the account shown on the Loan Treaty with number of loan as bases for payment.

UniCredit recommends you to repay your monthly installment without additional fees at ATMs of UniCredit Bulbank through the system Bulbank Pay.

For payment through the Bulbank Pay system, please follow these steps:

  1. Insert the bank card into the ATM
  2. Select menu "Paying bills"
  3. Select menu "Other", and after that menu “UniCredit Consumer Financing”
  4. Enter the number of your contract
  5. Enter the PIN of your bank card (Personal Identification Number)
  6. On the next screen you should confirm or cancel the transaction.

For payment through ATM, please follow these steps:

  1. Insert the bank card into the machine
  2. Select menu "Other services"
  3. Select menu "B-Pay" and enter our sales number – 64999 if you pay the exact monthly installment or 14999 if you want to pay amount different of the monthly installment
  4. Enter the number of contract
  5. Enter your Personal Identification Number (PIN)
  6. On the next screen you should confirm or cancel the transaction.

To pay monthly installment by E-Pay is necessary to register at www.epay.bg.
They will issue specific codes that are necessary for you to register your bank card to the website. All customers who do not use personal bank account in UniCredit Bulbank and having Bulgarian, bank debit cards with the logo of Borica can register and use E-Pay.

If you are already registered, you must register your domestic payment to UniCredit Consumer Financing by entering the contract number. Then you need to confirm the payment of the amount due.

When signing the Loan contract you can insure with an insurance company, a partner of UniCredit Consumer Financing. This insurance is designed to ensure the payment of installments or the residual amount at insurance event as specified the General terms of the  insurance.

Information about the status of your loan you can get each weekday by phone 0700 15 600 for the price of a local call.

If you overpaid amount on your credit, please send a request in free text containing: 

  1. Your full name
  2. PIN
  3. Loan No
  4. IBAN account on which to be refunded the overpaid amount
  5. Signature
  6. Date

Send your application vdgjodvtupnfstfswjdfAvojdsfejuhspvq/ch or fax 02/ 80 21 660.