Research

Focus on clients and improving overall satisfaction are main principles of UniCredit Bulbank

And that is why we extensively invest in research and implementing actions for improvement.

In 2010 we carried out:

• 5700 telephone interviews with Retail Banking clients;
• 800 telephone interviews with corporate clients;
• 233 inquiries with UCB private clients;
• 2295 inquiries with UCB employees;
• 2200 mystery shopping visits in UCB branches;
• 150 inquiries with clients in UCB corporate branches;
• 395 telephone interviews with clients who submitted a complaint.

We thank you, our clients, who continuously deliver feedback on your experience with the Bank via our electronic forms on our Internet web page, in Bulbank Online and as letters addressed to Customer Satisfaction Management.

We pay attention to each signal and on that basis we draw out areas for improvement.

Your feedback is important for us!
 

UniCredit Bulbank with its registered office in Sofia, 7 Sveta Nedelq Square, with paid in capital of shares BGN 285 776 674, under number 831919536